Terms and Conditions for Gardeners Longlands

These Terms and Conditions set out the basis on which Gardeners Longlands provides gardening and grounds maintenance services to residential and commercial customers. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear and fair working arrangement, covering how services are booked, how payments are handled, when cancellations may apply, and the responsibilities of each party during the provision of gardening services.

For the purposes of these terms, references to “we”, “us” and “our” mean the service provider trading as Gardeners Longlands. References to “you” and “your” mean the customer, client, property owner, occupier, or authorised representative requesting the work. These terms apply to all standard gardening and related services unless a separate written agreement states otherwise.

We reserve the right to update or amend these terms from time to time. Any revised version will apply to new bookings made after the date of publication or issue. If a written service agreement has been signed for a specific project, that agreement will take priority over these general terms to the extent of any inconsistency.

1. Booking Process

A booking may be made by telephone, email, online enquiry, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request, agreed the scope of works, and, where required, received any deposit or advance payment. An enquiry alone does not create an obligation for us to carry out work.

Before work begins, we may ask for information about the property, access arrangements, parking, site restrictions, pets, hazards, and the condition of the garden or outdoor area. Accurate information is essential because it allows us to provide a realistic quote and allocate suitable staff, equipment, and time. If the information supplied is incomplete or misleading, we may revise the quotation or reschedule the job.

All quotations are based on the details provided at the time of review. Unless stated otherwise, quotations remain valid for a limited period and may be withdrawn if the customer delays acceptance or if the scope of work changes. Any additional tasks not included in the agreed quotation will only be carried out if both parties agree, and extra charges may apply.

2. Service Scope and Customer Responsibilities

Gardeners Longlands provides a range of gardening services, which may include mowing, hedge trimming, pruning, planting, clearance, border maintenance, seasonal tidying, and other outdoor maintenance tasks agreed in advance. We will perform the work with reasonable skill and care and in accordance with the agreed specification. However, the final result may depend on weather, plant condition, site access, and the existing state of the garden.

You are responsible for ensuring that the property is available at the scheduled time and that we have safe access to the working area. You must ensure that paths, lawns, borders, and workspaces are reasonably clear of obstructions unless the service specifically includes clearance. If hidden obstacles, broken fencing, unstable surfaces, or other site hazards are present, you must notify us before work begins.

You are also responsible for protecting any delicate items, ornaments, lighting, irrigation systems, pet enclosures, and valuable objects in or near the work area unless you have specifically asked us to handle them. We may refuse to carry out work where the site appears unsafe, inaccessible, or unsuitable for the agreed service. In such cases, a call-out charge or cancellation fee may apply where permitted by law and where we have already allocated time and resources.

3. Payments and Charges

Unless otherwise agreed in writing, payment is due upon completion of the work or on receipt of our invoice. For larger projects, recurring maintenance contracts, or jobs requiring materials or specialist equipment, we may request a deposit, staged payments, or payment in advance. Any deposit required will be stated at the time of booking or in the quotation.

All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on the nature of the service provider’s tax position. Where VAT applies, it will be added at the applicable rate. Any quotation may exclude unforeseen additional work, access issues, disposal fees, or extra labour caused by changes in the agreed specification. If such issues arise, we will discuss the matter with you before proceeding whenever reasonably practicable.

Invoices must be paid in full by the date stated on the invoice or service agreement. If payment is not received on time, we may suspend future work, withhold further bookings, or charge reasonable costs incurred in pursuing late payment, subject always to applicable law. We may also charge statutory interest and compensation on overdue commercial debts where the law allows.

It is your responsibility to ensure that payment details are correct and that sufficient funds are available. Any bank charges, failed payment fees, or transfer costs imposed by your bank or payment provider remain your responsibility unless caused by our error. Title to any goods supplied, such as plants or materials, may remain with us until payment is received in full if stated in the invoice or agreement.

4. Cancellations, Rescheduling, and Access Failure

We understand that arrangements sometimes change. If you need to cancel or reschedule, please notify us as soon as possible. The amount of notice required may depend on the type of service booked, the size of the job, and whether materials or staff have already been committed. Where reasonable notice is not given, a cancellation fee may be charged to cover time lost and expenses incurred.

If you cancel after we have already purchased materials, reserved equipment, or allocated a team for your booking, you may be asked to reimburse those costs. For recurring maintenance services, a minimum notice period may apply, especially where work is scheduled on a fixed cycle. Any specific cancellation policy in a written quote or service agreement will override this general position if it is more detailed.

If we arrive at the property and are unable to gain access, or if the site is unsafe to work on, we may treat the visit as cancelled by you and charge a reasonable call-out fee. This may include situations where gates are locked, access instructions are incomplete, driveways are obstructed, or a person with authority to permit access is unavailable. We will usually attempt to contact you before leaving the site, but we are not obliged to wait indefinitely.

5. Liability and Limitations

We will carry out services with reasonable care and skill, but gardening work can involve natural variation and unavoidable risk. We are not liable for minor differences in appearance, seasonal change, ordinary wear and tear, plant failure caused by factors outside our control, or results arising from pre-existing conditions. Unless otherwise agreed, we do not guarantee the survival, growth, or productivity of plants after installation or maintenance.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, we are not liable for indirect, consequential, or economic losses arising from the provision of services, including loss of profit, loss of enjoyment, or loss of opportunity, where such exclusion is permitted by law.

We are not responsible for damage caused by hidden defects, unstable structures, defective irrigation systems, unseen underground services, pre-existing disease, infestations, or items left in the work area that were not reasonably apparent. You should tell us about any known underground cables, pipes, drains, sprinkler systems, or other concealed features before work starts. Where we are instructed to work near such features, you accept that some risk remains.

If we are found legally responsible for direct loss or damage arising from our negligence or breach of contract, our total liability will be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law requires a different limit. This limitation is intended to be fair and proportionate and does not affect your statutory rights as a consumer.

6. Waste Removal and Environmental Compliance

Many gardening jobs generate green waste such as grass cuttings, branches, leaves, hedge trimmings, soil, and plant matter. Unless your quotation states otherwise, waste removal may be included or charged as an additional service. Where waste is removed by us, we will handle it in accordance with applicable waste legislation and reasonable environmental standards.

You agree that waste arising from the service may be loaded, transported, recycled, composted, or disposed of using lawful methods and authorised facilities. We will not knowingly dispose of controlled waste unlawfully. If bulky items, contaminated materials, soil suspected of containing contaminants, or non-garden waste are discovered, we may refuse to remove them or may apply additional charges if lawful and agreed.

It is your responsibility to tell us in advance if waste contains anything unusual, including treated timber, sharps, asbestos, chemicals, invasive plant material, or other hazardous substances. We do not accept responsibility for the handling or disposal of hazardous waste unless this has been specifically agreed in writing and we are properly equipped and authorised to do so. In some circumstances, specialist contractors may be required.

Where waste is left on site at your request, it becomes your responsibility once the work is complete and the waste has been separated from our equipment and personnel. If you ask us to move waste to a particular part of the property, you must ensure that the location is suitable and accessible. We reserve the right to decline any instruction that would require unlawful disposal or create an unsafe working condition.

7. Materials, Plants, and Seasonal Variations

Where we supply plants, turf, soil, mulch, fertiliser, or other materials, we will aim to provide items that are reasonably suitable for the agreed purpose. Natural products vary in appearance, growth pattern, and performance, and no exact match can always be guaranteed. Substitutions may be necessary where a particular item is unavailable, though we will seek approval where practicable.

Any advice we provide about plant care, treatment, or maintenance is given in good faith and based on the information available at the time. Weather extremes, pests, disease, drought, excessive rainfall, and soil conditions may affect performance despite appropriate care. Unless a separate guarantee is stated in writing, we do not provide warranties for the long-term survival of plants or the ongoing performance of natural materials.

If you supply your own plants or materials, you remain responsible for their quality, suitability, and condition, unless we have expressly agreed to inspect them beforehand and confirm their use. We are not liable for failure or poor performance caused by defective or unsuitable items supplied by you. Where a defect is visible before work begins, we may refuse to use the item and suggest an alternative if available.

8. Complaints, Notices, and General Provisions

If you believe the service has not been carried out properly, you should notify us as soon as reasonably possible after completion. This allows us to review the matter, inspect the site if necessary, and consider whether any corrective action is appropriate. We may ask for photographs, a description of the concern, and any relevant booking details so that the issue can be assessed fairly.

Any notice given under these terms should be in writing, unless we agree otherwise. Notices sent electronically will be treated as received when they are capable of being accessed by the recipient. If any term is found to be unenforceable, the remaining terms will continue to apply. A failure to enforce any right or remedy immediately does not mean that right is waived.

These terms, together with any written quotation, invoice, or service agreement, form the entire understanding between the parties relating to the relevant service. No person who is not a party to the contract may enforce any part of it under the Contracts (Rights of Third Parties) Act 1999, except where the law requires otherwise. Any variation must be agreed in writing.

9. Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction over any dispute that cannot be resolved amicably through discussion or other lawful means.

The purpose of this governing law clause is to ensure clarity and consistency for all service arrangements provided by Gardeners Longlands. If any customer is based elsewhere, the contract will still be interpreted under English law unless a separate written agreement states otherwise and such agreement is legally effective.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. They are designed to support a professional, transparent, and reliable gardening service, while also protecting both parties and setting clear expectations for every job undertaken.